The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory), and how these are applied in organisations:
codes of practice
equal employment opportunity (EEO)
privacy, confidentiality and disclosure
records management
work role boundaries – responsibilities and limitations
common effects of unemployment on job seekers
diversity of job seekers and their needs, including those who present with barriers to employment and complex needs
processes, tools and support mechanisms used to support disadvantaged job seekers
principles of strengths-based assessment and planning
employment information including:
current knowledge of the world of work
accepted methods for defining jobs
current labour market trends and information sources, including local, regional and national
occupational groups, clusters and networks
pathways to occupational areas (training and other)
local options and support networks available
role of key players such as recruitment agencies, professional associations, employment services and funding bodies
training and education information:
options and pathways
funded training opportunities
effects of unemployment on job seekers and barriers to employment and retention
format and documentation of employment plans
content included in employment plans, including:
intensive assistance activity agreements
intensive assistance support plans
job search skills plan
job seeker action plans
return to work plans
job seeker activity plans
plans of the support and assistance to be provided to the job seeker by the organisation
job search strategies and their application to different job seeker situations, including:
preparing applications, resumes and portfolios
accessing online services
social media
registration with employment agencies
work experience or trial work placements
job search activities
job search training
voluntary work
community participation
training to address barriers to employment
researching labour markets or training options appropriate to needs
type of monitoring activities:
monitoring against timeframes, outcomes and activities included in the employment plan
regular contact with job seeker via mail, telephone, email and interviews
checking of relevant documentation
job search diaries and other proforma recording details of activities undertaken
checking of organisation information systems and databases
feedback from employers and providers of training and other assistance
services and agenices for referral when job seeker needs cannot be met by the organisation or are outside the scope of job role.
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including:
labour market information
education and training information
organisation policies and procedures
job seeker assessment tools
modelling of industry operating conditions, including:
scenarios that involve interactions with real people
scenarios the involve problem-solving.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors